Refund and Returns Policy
Effective Date: January 3, 2025

At BuyPariz, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a simple and straightforward return and refund process. Please read our Refund and Returns Policy carefully to understand the terms and conditions that apply.

1. Returns

We accept returns on most items within 30 days of the delivery date. If you are not satisfied with your purchase, you may return the item(s) for a refund or exchange, provided the following conditions are met:

  • Return Window: Returns must be initiated within 30 days from the date of delivery.
  • Condition of Items: The items must be in their original condition, unused, and undamaged. All original packaging, manuals, and accessories must be included with the return.
  • Non-Returnable Items: Some items, such as personalized products, clearance or final sale items, or hazardous materials, may not be eligible for return. Please check the product page or contact our customer service for clarification.

2. Return Process

To initiate a return:

  1. Contact Us: Please reach out to our customer support team at info@buypariz.com within 30 days of receiving your order. Provide your order number and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return your items.
  3. Prepare the Return: Pack the items securely in their original packaging, including all accessories, manuals, and parts. Attach the RMA number to the outside of the package.
  4. Return Shipping: You are responsible for return shipping costs unless the return is due to a defect, incorrect item received, or error on our part.
  5. Ship the Return: Send the return package to the address provided by our customer service team. For your protection, we recommend using a trackable shipping service.

3. Refunds

Once we receive your returned item(s), we will process the refund according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase (e.g., credit/debit card, PayPal).
  • Processing Time: Once we receive the returned item(s) and confirm they meet the return requirements, we will process the refund within 5-7 business days. The time it takes for the refund to appear on your account may vary depending on your payment provider.
  • Partial Refunds: In some cases, if the item is returned in used or damaged condition, a partial refund may be issued. Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you would like to exchange an item for a different model, color, or size, we recommend returning the original item for a refund and placing a new order. This process ensures that you get the item you want in a timely manner.

If the item is defective or damaged, we will be happy to send you a replacement at no additional cost.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@buypariz.com with the following details:

  • Your order number
  • A description of the issue
  • Photographs of the damaged or defective product

We will arrange for a return and send you a replacement or issue a full refund, depending on your preference.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled only if they have not yet been processed or shipped. Once an order has been shipped, we are unable to cancel it, but you can return the item after receiving it.

7. Non-Returnable Items

Certain products are non-returnable for health, safety, or hygiene reasons. These items include, but are not limited to:

  • Opened or used electronics
  • Personal care items
  • Perishable products
  • Custom or personalized products

If you are unsure whether an item is returnable, please reach out to our customer service team before placing your order.

8. International Returns

For international orders, please note the following:

  • Return Shipping: International customers are responsible for return shipping costs.
  • Customs Fees: International returns are subject to the same customs duties and taxes that were applied during the original shipment. These fees are non-refundable.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team. We are here to assist you with any issues or inquiries you may have.

This Refund and Returns Policy was last updated on January 3, 2025. We reserve the right to modify this policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” Please review this policy periodically to stay informed.